Enel

Period

2012 - now

Customer type

Utility

About

Service Management in the group of application support on the customer’s set of tools for software engineering, with expertise in:

 

  • Organization of application support activities
  • Monitoring user requests on the managed assets
  • Management of the hosts machines
  • Defining / refining processes of the Application Support Team
  • technical / economic Evaluation of the activities
  • Upgrading and fixing for the managed environments
  • Activities of the evolutionary processes of users
  • Interfacing my group with external entities (internal customers, user groups, groups of system support, application support groups HP and IBM)
[since 2012]