Service Management
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Service Management

Category: Skills

The business service management consists of the operating activities of the systems, specifically:

– User enablement Management

– Performance monitoring

– Detecting and addressing issues

– Service request management

– Interaction with the support and the service desk teams

– Reporting on trends

– Updating systems

– Reporting on activities

– Process Management

 

The value of service management in a nutshell is the guarantee that the system deliver the required service in the right way.

 

Tools used:

ITIL, MS-Office, Trouble ticket systems, MS-Project, resource planning